Product Support / Customer Success Support/ 0-4 yrs (Nov, 22)

Posted 4 weeks ago

Are you?

  • Obsessed with going out of your way to delight customers?
  • Someone who can balance efficiency & speed, while building out sustainable processes?
  • A problem solver?
  • A dynamic communicator?

Perfect. Read on!

About Company

We are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.

We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar. We are currently operating from India and USA.

We are happy to announce that we are growing and looking to hire some great talent across various roles to increase our team base, to cater to our growing requirements. It's a great opportunity for you, your friends, colleagues, and students.

Happy Interviewing!!

Job Description

We are looking for Customer Success Champions who would be responsible for talking to the customers and helping them with their queries regarding our software product.

Job Responsibilities/ KRAs

  1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  3. Providing first level support on our services via remote desktop calls if required
  4. Route/Assign tickets to the appropriate support group, if necessary.
  5. Identifying and escalating high-severity, priority issues 
  6. Updating Pending Tickets with timely, precise, accurate updates
  7. Following-up with end users, if necessary, for closure of pending tickets
  8. Conducting product webinars for our clients.
  9. Documenting support process and resources
  10. Other duties as required.

Interview Process:

  1. Online Registration - Directly on our hiring platform: https://gd.hiringbull.com or via job portal
  2. Online Assessment - Aptitude
  3. Online Assessment - English Proficiency
  4. Video/ In Person Interview - Comprehension/ written skills evaluation
  5. Video/ In Person Interview - Domain knowledge + HR Discussions

If in-person interview, the last two rounds will be conducted on the same day for shortlisted candidates. Results will be announced in a week's time

Skills

Candidate Profile

Minimum Education ( Any/ All)

  • BA English Honours
  • BSc Computer Science
  • B. Tech Computer Science

Minimum Requirements:

  1. Excellent communication skills in English/ Hindi, with a neutral accent. 
  2. Excellent written communication skills with email etiquettes. 
  3. Excellent customer service skills
  4. Should be customer-service oriented. 
  5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls

Competencies:

  1. Positive attitude - confident/ self-motivated
  2. Excellent Analytics
  3. Team Player
  4. Proactive & Responsible

Job Summary

Noida Location
Full Time Job type
1 - 4 years Experience
200,000 - 360,000 Per Annum Salary
5 Openings

Contact

C110, Sector 65
Noida, UP, 201301
Email: career+cust@greatdevelopers.com

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